Tuân thủ — Minh bạch — Vì khách hàng
Policies and Regulations
Operating, safety, security and service terms and conditions at ICD Tan Cang - Long Binh.
Regulations on receiving and delivery hours, required documents and responsibilities of parties when entering and exiting the operating area.
Requirements for protective equipment, compliance with operating rules, fire prevention and environmental protection regulations in the yard and warehouse areas.
Payment methods, credit terms and electronic invoice issuance process.
Commitment to protect customer information and cargo data in accordance with legal regulations.
Receive and respond to customer complaints via hotline, email or online form within the prescribed timeframe.